Communication is at core of all that we do. Communication skills include listening, non-verbal cues and word choices. It also includes our intentions that are too easily disguised and can seem like resistance. Effective communication skills require confidence and an understanding of our emotions. This workshop will define effective communication. It will explore barriers to good communication and offer tools for improvement. Those within and outside of your organization will have a greater sense of satisfaction as a result of your attention to both what you say and how you say it.